Must Have Features Of Phone Systems For Small Business

In order to manage incoming call traffic effectively you must be able to transfer calls quickly and efficiently. The ability to do this is one of the key reasons businesses upgrade to the latest feature-packed phone systems. Small Small business phone system features lets you do this at just a touch, letting any handset user direct callers to the other staff with ease. Also, because you’ll have at least 2+ phone lines, someone else can be on another call at the same time too.

Transferring calls

In order to manage incoming call traffic effectively you must be able to transfer calls quickly and efficiently. The ability to do this is one of the key reasons businesses upgrade to the latest feature-packed phone systems. Small business phone systems lets you do this at just a touch, letting any handset user direct callers to the other staff with ease. Also, because you’ll have at least 2+ phone lines, someone else can be on another call at the same time too.

Hold Functionality

The most commonly used button on your new handset will be the ‘hold’ button – and with good reason. It’s essential for smooth, professional handling of calls. Rather than (ineffectively and unprofessionally) cupping a hand over the mouthpiece, staff can place a customer on hold at the touch of a button, and they won’t be able to hear what’s going on in the background.

Personal voicemail

Whether you’re out of the office or just on another call a personal voicemail will back you up. Unlike some home services where you have to pay to retrieve messages it is absolutely FREE with a phone system for small business. (On some phone systems voicemail is an option whereas it is included as standard on others).s

Personal voicemail works in exactly the same way as it does on your mobile phone. Callers hear a personalised greeting and are invited to leave a message. You can then access these greetings, save them, replay, forward or delete them as necessary.

Voicemail is available to all system users but if required you can specify which of your staff have access to the service. Users are notified that they have a message by a bright red light on the handset. Now, rather than having to take phone messages for colleagues, you can now simply transfer a call to the user’s voicemail system and let them leave a message. The great thing about voicemail is that both your staff and callers will already be familiar with the concept and therefore happy to use it.

Day & night greetings

Day & night greetings ensure your callers receive a polished, professional impression of your company, first time, any time. In a small office often there are times when you’re on a call and no one else is there. The phone system for your small business will actually be able to pick up, answer the call, and keep them on hold until you are ready. No more juggling!

Regardless of how busy you get in your day, a day & night greeting system means valuable callers will be looked after. A tailored greeting such as “Thank you for calling ABC, your call is important and we will be with you in just a moment” will be heard by the caller, who will then be placed on hold automatically to wait until you can attend to them.

At night this message can be changed to something more appropriate, such as “Welcome to ABC, our office is currently unattended. However if you would like to leave a message our staff will return your call the following business day.” In this way your business will always sound great and never miss another sales opportunity.